SUPPORT DESK / START HERE
Get your catalog
moving again.
Clear answers for CSV checking, supplier preparation and agent workflows. Start with the steps below, or check your account privately.
What needs fixing?
Payment made, but no credit
Check the payment status below and make sure you used this account. Credits appear only after a verified payment notification. Do not pay again while a payment is pending.
Check my account or request review →My CSV download is blocked
Use the same account, original file, mapping and settings. A valid earlier purchase allows an exact repeat without another credit. Refunded or reversed purchases no longer unlock downloads.
Check my account or request review →Will downloading again use a credit?
An identical preparation is free to download again while its purchase is valid. Changing the source file, mapping or settings requires a fresh preview and another credit. Keep your original file: Skuweft cannot recover it.
Check my account or request review →Shopify rejected my CSV
Run the free checker and review the reported row and column on your own device. Export products as new drafts and leave overwrite off in Shopify. Skuweft does not inspect your store or support existing-product updates.
Check my account or request review →My columns or variants look wrong
Review the free preview before using a credit. Check title, price, SKU, parent grouping, size and color mappings. Confirm the delimiter and decimal format. No credit is used for previewing.
Check my account or request review →An API key or permission is not working
Use an unexpired, unrevoked supplier operational key in the Authorization bearer header. Check its scopes and export allowance. The account controller can create a replacement key. Never send a key to support.
Check my account or request review →I need help with my account
Use a passkey or your privately saved recovery code. Browser accounts and supplier API accounts are separate. API accounts require their management key. Support cannot bypass authentication or recover a missing secret.
Check my account or request review →Request a refund review
Select a checkout belonging to this account. The owner must review and approve the request. Submitting a request or receiving approval does not itself issue a refund. A refund removes its associated credit and download entitlement.
Check my account or request review →Request account deletion review
The owner must review and approve deletion. No account, file, credit or payment record is deleted by this support system. Required records and any remaining credits need review before a separate deletion action.
Check my account or request review →